Refund Policy
A legal disclaimer
Refund Policy – A Touch Of Sasha
Due to the handmade nature of our products, all sales are subject to the following policy:
Returns & Exchanges
We only accept returns or exchanges if:
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The item arrives damaged or defective
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You received the wrong item
You must contact us within 5 days of delivery with photo proof.
Non-Returnable Items
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Custom or personalized orders
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Sale items
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Used items
Refunds
If approved, refunds will be issued to your original payment method within 5–10 business days.
Cancellations
Orders may be canceled within 12 hours of purchase. After that, production may have already begun.
Shipping Costs
Shipping fees are non-refundable unless the error was on our end.
How to Request a Refund
Email us at Info@atouchofsasha.com with:
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Order number
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Description of the issue
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Photos (if applicable)
We will review and respond within 1–2 business days.